Burgess Computer Services

A few of the testimonials from our many happy and satisfied customers:

Client's Name: Antonia Galloway	Client's Location: Soham
Reason for Call: Antonia contacted us after she switched on her pc to continue an urgent job she was working on and it failed to start.
Antonia Replies: "We have used Burgess Computer Services for many years to build and maintain our computers and can recommend them for fast, efficient and friendly service. They are always most helpful and goto great lengths to meet our needs. As an example, when my computer broke down recently in the middle of an important project and failed to respond to suggested solutions sent by email. I dropped it off at their premises for inspection at 1pm, agreed the quote by 3pm and it was ready for collection by 4pm."

Client's Name: Calico Crafts Limited	Client's Location: Soham
Reason for Call: Calico Crafts Limited contacted us as they were looking for a local business who could offer them an efficient and knowledgeable service to enable them to develop their current and future IT requirements. As a very busy ecommerce business, they needed to accomplish this with no downtime to their ecommerce operation and with minimal disruption to their staff and day to day operations.
Calico Crafts Limited Replies: "We are exceedingly pleased with the service received from Burgess Computer Services. Not only was the initial call out dealt with promptly, but follow ups and on-going work were delivered on time and to budget. We were consulted each step of the way to ensure our requirements were met and time was taken to understand our business and offer the best solutions. We required complex networking of numerous computers over 2 different physical locations including virtual private networking - the end result has exceeded our expectations and has resulted in increased efficiency and cost savings to the business. We also required PC maintenance and upgrades to existing machines, as well as a new build PC - again these tasks were completed on time and to budget. We are more than happy to recommend Burgess Computer Services and will continue to use them for all our ongoing IT requirements."

Client's Name: Adrian Roberts	Client's Location: Impington
Reason for Call: Adrian contacted Burgess Computer Services after being advised that his 7 year old PC had broken down with a failed hard disk drive, Adrian had unfortunately neglected to back up his precious family photos, some important data files and his address book
Adrian Replies: "All the advice I had received suggested the data was not recoverable without sending the hard drive to a specialist data recovery company with access to a dust-free specialist clean room where the drive could be dismantled. I was quoted about £300 for this specialist service, it just wasn't an option. A colleague of my partner suggested sending it to Burgess Computer Services. I took the computer in, so I could say, ‘I tried’. But within two days Burgess Computer Services had contacted me to say they had been able to extract all my important data, including all my digital photos and my address book which is essentially my social life. And all at a very reasonable price as well."

Client's Name: Gill Anderton	Client's Location: Cambridge
Reason for Call: Gill contacted Burgess Computer Services when a friend of hers recommended us after her PC failed to start one morning. This was a major problem for Gill since she needed to do her year-end accounts.
Gill Replies: "I would recommend Burgess Computer Services to all my friends for prompt, friendly PC repair and support, all communicated in an easy to understand straightforward way."

Client's Name: Gold Card Business Supplies	Client's Location: Bury St. Edmunds
Reason for Call: Burgess Computer Services has had a long term business relationship with Gold Card Business Supplies. Having supplied their original computer system back in 1998, always looking after them, dealing with help support, and upgrades.
Gold Card Business Supplies Replies: "Since setting up our system tailored to our needs in 1998, Burgess Computer Services have always been just a phone call away when we have (rarely) experienced problems or needed any upgrading. Since we are not experts, we have relied on them for advice which has always been reliable and clearly explained. Highly recommended!"

Client's Name: Celeste Knights	Client's Location: Lakenheath
Reason for Call: Celeste contacted Burgess Computer Services after a laptop purchased in the States became faulty and the manufacturer would not honour the guarantee in the UK without the laptop being returned to the States. We managed to get the machine repaired under warranty here in the UK.
Celeste Replies: "After many attempts to work with the manufacturer of my broken laptop to gain repairs I contacted Burgess Computer Services. They were extremely positive on the phone so I had no hesitation in bringing my laptop to them. They where able to facilitate the repair in a much shorter time than I expected. I will go to Burgess Computer Services again if I ever have any more computer needs and refer anyone else to them as well."

Client's Name: Emma Faid MA ACA	Client's Location: Cambridge
Reason for Call: Emma contacted Burgess Computer Services as she had recently started working from home and needed to upgrade her existing home PC. Emma also required a system that was capable of upgrade/expansion as her business needs grew.
Emma Replies: "I was very impressed with the prompt and efficient service I received from Burgess Computer Services. They took the time to understand my needs and put together a system tailor-made for me and capable of expansion as my business needs changed. And the service certainly did not stop with installation - a hardware fault with the monitor which occurred after installation was rectified extremely quickly and efficiently. I'd have no hesitation in recommending Burgess Computer Services to others - I shall be returning to them myself the next time I expand my IT resources."

© Burgess Computer Services 2008